We accept payments via bank transfer, check, PayPal and credit card. We send only after payment has been received.
✈ Shipping to USA & Canada ~ 21-28 days
✈ Shipping to Switzerland & EU ~14-21 days
✈ Shipping to Australia, NZ ~21-28 days
All orders are shipped using Priority Shipping within 14-21 business days once the payment is confirmed. If you wish your item to be delivered somewhere other than your Etsy account’s address, please convo us with your preferred location.
Please keep in mind that there might be delays due to customs proceedings or holidays. Such cases are highly unlikely but we are always available in any situation to keep in touch and speed things up as much as possible.
Please consider that you are responsible for any customs or duty fees that might apply based on your country of residence.
Refunds & Exchanges
✎ Contact us: firstname.lastname@example.org or +41 79 138 57 26 (within 30 days or order receipt, please).
✎ Kindly explain your displeasure. If it’s a small thing, we’ll make it right. If your piece just isn’t to your liking, we’ll arrange return shipment. Mostly, we just want to learn how to do better work and your feedback helps!
✎ For smaller pieces, we will send to you a return label by email or regualr mail. Just rebox the piece and drop it off or we can schedule a pickup for you. For larger pieces, we will have to arrange a Home Delivery pickup. The will call in advance to arrange a pickup appointment, rebox the piece and bring it back to us.
Once we have the piece back, we’ll refund your entire purchase amount (piece+any shipping, taxes, etc). That’s it. We want more than anything to make furniture you’ll love, but if it doesn’t work out, at the very least we want you to love the experience you have with us… even if that means a return.
Keep in mind:
✎ Colors: Item colors may vary slightly either due to the photos or due to your monitor’s color variations.
✎ Lost packages: We always put the customer’s needs first, so if there’s ever a problem with a lost package, let us know and we’ll try to sort things out as best as we can in your interest.
Do not hesitate to contact us if you want a special design, finish or measures, just let us know.